Refund policy

Return & Refund Policy

At DAS Vault, every product we sell is authentic and factory sealed. Because sealed Pokémon TCG products can be opened, searched, or resealed, and because their value changes with the market, our policy is designed to protect every collector who buys from us.

Returns

You may request a return within 14 days of delivery, provided that:

The item is unopened, with the original factory seal and shrink wrap fully intact
The item is in the same condition in which you received it
You have your order number or proof of purchase

To request a return, email das@daspokevault.com with your order number and the reason for the return. Items sent back without an approved return request will not be accepted. Once your request is approved, we will send return instructions.

For returns not caused by an error on our part, the buyer is responsible for return shipping. If we provide a prepaid label, its cost will be deducted from your refund. We strongly recommend a tracked, insured shipping method, because we cannot issue a refund for a return that does not reach us.

All returned items are inspected when they arrive. Items with a broken, altered, or replaced seal, or with damage that was not present at shipment, will be refused and sent back at the buyer's expense.

Non-Returnable Items

The following items are final sale:

Any product that has been opened or whose seal has been broken or tampered with
Individual booster packs
Pre-order items after they have shipped
Clearance or sale items
Gift cards

We cannot offer refunds or exchanges based on pull rates, card contents, or changes in market value after purchase. Every product we sell is factory sealed, and we have no control over, or knowledge of, what is inside.

Damaged, Incorrect, or Missing Items

Please inspect your order as soon as it arrives. If an item is damaged in transit, is incorrect, or is missing, contact us within 48 hours of delivery at das@daspokevault.com. Include your order number and clear photos of:

The shipping box and label
The packing materials
The affected product from all sides

For high-value items such as booster boxes, sealed cases, and premium collections, we strongly recommend recording a continuous, unedited unboxing video from the moment you open the shipping box. Claims about product contents or seal condition cannot be reviewed without video evidence.

Minor cosmetic imperfections on outer packaging or shrink wrap, such as small scuffs, dings, or loose wrap, can occur at the factory or in normal handling. They are not considered damage unless a listing specifically describes the item's condition otherwise.

Lost or Stolen Packages

Once a carrier marks a package as delivered to the address you provided, DAS Vault is not responsible for loss or theft. We will gladly help you file a claim with the carrier. Orders above a certain value may require a signature on delivery.

Pre-Orders

Release dates are set by The Pokémon Company and may change. You may cancel a pre-order for a full refund at any time before it ships. If our distributor allocation is reduced and we cannot fill your order, we will notify you and issue a full refund.

Exchanges

We do not offer direct exchanges. To receive a different item, return the original item under this policy, and once your return is approved, place a new order.

European Union Customers

If your order ships to the European Union, you may cancel or return your order within 14 days of delivery without giving a reason. Items must be returned unopened and in their original condition. You may be held responsible for any loss in value caused by handling the product beyond what is needed to establish its nature and condition.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at das@daspokevault.com.

Chargebacks

If you have a problem with your order, please contact us before filing a dispute with your bank. We resolve most issues quickly. Filing a chargeback without contacting us may delay a resolution.